Retail executives have created new language to refer to the techniques utilized by shoplifters at self-checkout registers. This includes the “banana trick,” which involves scanning a high-priced item with a code for a cheaper item to save money. Retailers like Walmart and Kroger suffer from losses caused by customers either intentionally or unintentionally taking items from self-checkout registers.
However, experts warn that stores can also lose money from “double-scanned” items, which occur when a customer scans a product twice by accident, increasing revenue for the store, but potentially causing problems with stock levels. Walmart and other retailers may mistakenly order excessive inventory, leading to issues such as expired products before they’re sold.
More than banana trick: forms of Mobile Scan and Go technology may pose significant risk
Additionally, there are cautions that some forms of Mobile Scan and Go technology may pose significant risk. This technology allows shoppers to scan and pay for their items using a retailer’s smartphone app. Some retailers, like Walmart, require customers to use self-checkout while others do not. Walmart’s Walmart+ program allows members to use Mobile Scan and Go. After paying at a self-checkout kiosk, customers receive an exit pass, which may be inspected and scanned by a store employee as they leave.
The report warns that Mobile Scan and Go “removes a crucial control point in the self-checkout process.” Research participants expressed greater concern about forms of Mobile Scan and Go that allow for payment anywhere in the store, with some being “stunned” at the risk taken by retailers amid theft concerns. Retailers also warn that some customers may not scan items at all at the self-checkout.
Banana Trick an Switcheroo potential consecuences
“Pass around” and “switcheroo” are two tactics used by shoplifters, with the latter involving replacing the barcode of an expensive item with a cheap one. Chasity Shirley, 34, was charged for swapping barcodes on a toothbrush holder and rug at a Kentucky store, leading to a conviction for “unlawful access to a computer,” which carries a penalty of 5-10 years in prison.
However, the Court of Appeals and Supreme Court ruled that Walmart customers have permission to use the self-checkout and Shirley should not face a felony or such a long sentence, as typical shoplifting crimes for items under $500 carry only a fine of $250 and up to 90 days in jail according to state law.