When making any purchase, it is always important to consider the seller’s return policy. Of course, this also applies to brands such as IKEA. Moreover, in many cases, returns of products that the customer must assemble become even more important. Do you want to know if IKEA has changed its returns model? Read on.
But first, there are a couple of things to keep in mind. The first is that it will depend on the type of purchase made. That is not unique to IKEA. The returned model may vary depending on whether the shopping is face-to-face or online. It can also change depending on the size of the shipment, etc. Therefore, it is always advisable to know the return conditions in force.
Has IKEA’s return policies changed in 2023?
No, at least at the beginning of this year, IKEA is maintaining the same return policies. However, this does not mean that throughout the year, they may change. Although it is not the norm, with certain products or promotions, the return methods may change from time to time. It is possible to return any unopened IKEA furniture within 365 days of purchase. However, for products that have been opened, this period is reduced to 180 days after purchase.
That is important because, in some cases, the effective date of the return period will not correspond to the delivery period. For example, imagine you bought a piece of furniture on day one and asked for it to be delivered to your home, arriving on day three. The maximum limit would not be the day of receipt but the day of product payment.
How to make returns at IKEA
The return process at IKEA is simple. The first thing you should keep in mind is that you will need to have, logically, the product you want to return in good condition. The next thing is to have the receipt of the purchase. Remember, without proof of investment, it is not possible to make any return (although a little further on, we explain a possibility in this regard). Finally, you will be asked for an identification document, such as your state ID, driver’s license, etc.
To make the withdrawal in person, go to the nearest store (it does not have to be the same one where you made the purchase) and follow these steps:
- Access the returns and exchanges entrance.
- At the returns and exchanges counter, follow the instructions.
- Proceed to identify yourself and return the product.
It is possible to request a refund for the product, but also, it is possible to try to exchange it for another one the same or similar.
Remember that sometimes, depending on where you live, you can request to activate the pick-up service through IKEA. If this service is available, you can set a pick-up time for the product or furniture. If it is not available, the return is always done in person.
On the other hand, there are some exceptions to IKEA’s return policy. These products do not have the same terms and conditions for reimbursement, for example, a mattress. It is not possible to get a refund on a mattress. It will only be possible to exchange it for another mattress within a period not exceeding 90 days. Moreover, this operation could only be carried out once.
There is a list of products that are not subject to the general return conditions, for example, cut fabrics, plants, custom-made countertops, etc.
Can I make a return without a purchase receipt?
Actually, the proper way to obtain a refund is to present a sales receipt. However, IKEA may make this return in other ways. To do this, they may look for your credit or debit card number, the gift card number if you used this format, or the order number when purchasing online.
Beware, this does not mean that they will reimburse you. Sometimes, you may be eligible for a merchandise credit, and in other cases, a refund will not be possible. So, remember, you must keep your receipt.