According to recent reports, a new rule was introduced in an American retailer chain, to address high rates of shoplifting in the area, specially in their self-checkout kiosks. While some shoppers appreciate the effort to prioritize safety and security, others have expressed frustration and uncomfortableness. Some customers have argued that it will not deter them, as they can simply walk out of the store with the goods.
Additionally, some shoppers have pointed out that the new rule could pose a challenge for those shopping at night when fewer staff are available to manage the registers, and they detour to the self-checkout stations. Nonetheless, the supermarket chain Giant has assured its customers that it is doing everything possible to minimize the impact of the change and provide a seamless shopping experience. But, what is this controversial new rule?
The new limit at the self-checkout kiosks to stop theft will be a headache for costumers
It’s worth noting that Giant is not the only retailer to adopt this approach in recent years. Canadian chain No Frills introduced a 15-item limit at their self-checkouts, along with a ban on full-sized shopping trolleys in the self-checkout area. While some customers have criticized the new rule, others have expressed support for tighter restrictions in self-checkout lanes. One customer has even started a petition calling on Walmart to follow No Frills’ example and limit the number of items that customers can check out in self-service lanes.
Giant President Ira Kress has acknowledged that the new rule may cause inconvenience to customers who are used to making large purchases or carrying out weekly family shopping. However, he believes that the move is necessary to mitigate the impact of theft on the business.
The “banana trick” has become a popular way for some shoppers to (lawlessly) save money at the self-checkout. It is for sure a form of theft, as it involves intentionally misrepresenting the items being purchased. Retailers have become aware of this tactic and have taken steps to address it. Some stores have introduced measures such as random spot-checks, weight sensors, and even facial recognition technology to deter such behavior.
The trick involves scanning a cheaper item, such as a banana, and then bagging a more expensive item, such as steak or 2 pounds of imported kiwis. This results in the shopper paying less for the more expensive item than they would have if they had scanned it properly.