As self-checkout systems evolve and retailers adopt them, customers are learning to use them in an increasingly efficient way. Buyers save time and money, and companies try to curb one of their biggest problems: theft.
For more than 20 years, self-checkout has been around, and since it has become increasingly popular in the United States, the concern of theft and robberies has multiplied like the foam of the sea. Even the most advanced forms, such as the use of smart baskets with radio frequency, have failed to prevent “friends of unpaid shopping” from making their own in supermarkets. And for that, a new self-checkout kiosk system could be the revolution, and it’s nothing like what you’ve imagined so far.
A Self-Checkout Shopping Experience Like Never Seen Before
As a buyer, one always wants to have a pleasant, easy-going shopping experience. No one wants to go to the supermarket and come back stressed or tired from what is supposed to be a nice and entertaining walk. In a recent survey, 61% of consumers believe that cashiers focus more on scanning than on customer satisfaction, and 30% think that they are a burden to employees if they have too many products to pay for.
Several companies are working on a “grab-and-go” system, which means that, one day, purchases will be scan-free. With the grab and go systems, you will only have to place the supermarket products in a basket or in a shopping cart and, when you arrive at the payment station, you will only have to check on the screen that the products it says you have are actually those.
Once you confirm that everything is OK, you are going to have to choose the payment method, and confirm that the ammount is the right one, and that’s it. You put your things in your tote bag and go home without further delay.
Say Goodbye to the Slow Self-Checkout Lines Where Everyone Has Problems With the Machine
One of the great complaints of customers who use self-checkout boxes is that they are often not intuitive, or they are too exclusive, for example, with the elderly or with people who have mobility or vision problems.
With scan-free self-checkout systems, no one is going to be left out of the shopping revolution, since all the customer will have to do is place their shopping basket with all the items on a special surface, and let the kiosk do all the work. One less difficulty for customers, one less issue for the company, and one less headache for employees who have to deal with constant customer delays.
Watch out: next time you see a new self-checkout machine installed in your local Costco, Trader Joe’s, Walmart, or whatever retailer chain you prefer, maybe one of the next generation of scan-free systems and your experience will likely to improve like 1000%.