Walmart is continuously evolving and making changes to provide a better shopping experience for its customers. The changes aim to increase productivity, promote sustainability, improve the visit to the store, and provide affordable healthcare. However, costumers might be caught off guard with the new changes, and they could end up angry, because this changes affect the way they’ve been shopping for years.
Walmart is transforming into the “store of the future” by updating its stores’ look and layout. These changes are designed to provide a better shopping experience for customers. Last year, Walmart introduced a redesigned store in Beavercreek, Ohio, featuring bedroom and bathroom displays that showcase Walmart products. So, you might end up walking the re-arranged aisles, looking for products that are now placed in different locations in the store. Costumers have reported frustration, and we can see why.
Costumers are furious at Walmart for these surprising changes
The displays are similar to those found at Ikea and feature QR codes that take customers directly to Walmart’s website to learn more about the product. Currently, over 1,000 Walmart locations have been updated, and more updates are expected to come.
In 2021, Walmart joined the Beyond the Bag initiative to eliminate single-use plastic bags. Several states have since introduced bans on grocery bags, bringing Walmart closer to its goal. Delaware, Oregon, Washington DC, and Washington State are the latest states to say goodbye to plastic bags.
Shoppers who forget their reusable bags will have to pay up to 74 cents for a bag from the retailer. Walmart is encouraging the use of containers or cardboard boxes to avoid paying extra fees. Over 100 Walmart stores will be phasing out plastic bags this year.
Walmart’s costumers are hating their self-checkout machines
Numerous reports from customers have been circulating on social media and other platforms, highlighting the various issues faced by them while using these machines. Some customers have reported being charged twice for the same item, while others have faced technical glitches resulting in long wait times and incorrect prices being displayed.
Furthermore, the lack of customer support and assistance at Walmart stores has only exacerbated the problem, leaving many customers feeling helpless and frustrated. With long lines and crowded stores, customers are left with little choice but to use the self-checkout machines, despite the many issues they face.
The failure of Walmart to address these issues and provide adequate customer support has led to widespread anger and dissatisfaction among its customers. Many have taken to social media to voice their grievances and demand action from the retailer.
But some changes are for good and Walmart costumers know it
Walmart is expanding its health centers from 32 to over 75 by the end of next year, with the first-ever centers introduced in Missouri and Arizona. Currently, Arkansas, Florida, Georgia, Illinois, and Texas are the only states with Walmart Health Centers. The first round of openings will see ten locations in the Dallas metro area, eight in the Houston metro area, six in the Phoenix metro area, and four in the Kansas City, Missouri metro area. This expansion aims to provide affordable and accessible healthcare for Walmart’s customers.
Walmart is gradually introducing drone delivery in 36 stores in seven states. The service, which was first announced in 2021, allows shoppers to receive their orders in as little as 30 minutes. There have already been 6,000 deliveries made through delivery hubs powered by DroneUp, Flytrex, and Zipline. Deliveries are available only for customers who live within 0.8 miles of select locations, and there is a $3.99 delivery fee.